Shipping & Returns

Shipping Policy

Customer Pickup and Free Local Delivery 

AMDUSA is pleased to provide FREE equipment delivery to any location within 20 miles of our Brooklyn showroom and warehouse, zip code 11208. Customers may also choose to have their orders picked up at their convenience. Curbside delivery is only available.

Time to Ship 

AMDUSA usually ships in-stock goods within 1-3 days of receiving your order. Direct-from-the-factory orders typically arrive in 7-10 days. You will be informed immediately if any delays are planned, and you will always have the option to cancel your order. On the product page for most of our products, you'll find an approximate delivery time.

Return & Exchange Policy

For up to 7 days after receiving your order, AMDUSA will consider in-stock, unused, non-customized items for return, and the purchase price will be refunded immediately. We do not allow returns after the 7-day period has passed. Things must be unopened and in their original packaging before being returned. Custom-built goods, cannot be cancelled or returned because they are made to order.
 

Used or damaged equipment would not be approved for return. Refusing a defective shipment is not the same as returning it; please reject any shipment that arrives damaged. Unless it is declined due to injury, the buyer should pay for return shipping. If your product was delivered in a crate, it must be returned in the same condition in order for it to arrive safely. Returns are not eligible for free shipping deals.Performance problems must be addressed by a warranty and cannot be used as a justification for not paying. All equipment should be inspected for damage, and if any is discovered, it should be rejected.